Terms & Conditions

DELIVERY

  • Delivery charges will be quoted to you when we receive your order and delivery address. Regrettably no deliveries are free.
  • We cannot guarantee delivery to all locations.
  • Delivery charges are payable in full along with any order deposit at the time of placing your order and are per delivery.
  • Split orders which require multiple deliveries are for your account (per each delivery) unless otherwise arranged with management.
  • Deliveries requiring special arrangements can be made but will be at additional cost to you.
  • Please talk to Time2Trade (PTY) Ltd on the costs of delivery which vary depending on the distance, region, and size of load.
  • The signature confirms that the goods were received in good condition.
  • In the case of any product which has multiple elements once signed for it is agreed that all items have been received by the person you have elected to sign for your goods.
  • Time2Trade (PTY) Ltd will not be held responsible for any goods damaged, missing elements or late deliveries that may occur with any parties collecting on your behalf.
  • Specific delivery times cannot be made or agreed to at the time of order. Morning or afternoon can be arranged.
  • We do not offer storage facilities – deliveries or collections that cannot be done on agreed date, will be subject to storage fee charged and will be for customer’s account.
  • An adult must be available to sign and acknowledge receipt of the product, and that it is in a satisfactory condition.

CANCELLATIONS AND RETURNS

  • We reserve the right to cancel an order due to non-payment. A 20% cancellation fee will be deducted from any deposits received.
  • Time2Trade (PTY) Ltd does not accept cancellations once the stock has been paid for or delivered since the factory production time has been booked and product paid for.

ORDERING

  • Once you have found a product or products on our website that you desire, you will be able to receive a quote via the quote request button, per stock item.
  • This can be found on the product page and as you work through the website selecting your required products a product basket will be created which can be
    submitted directly to Time2Trade (PTY) Ltd.
  • A staff member from Time2Trade (PTY) Ltd will contact you directly by phone or e-mail to discuss the order, timelines, and your delivery requirements.
  • The quote is valid for 14 days and is subject to stock availability.
  • Prices cannot be guaranteed outside of this time-period.

STOCK MADE TO ORDER

  • If you are selecting a specific non-stock item which requires an independent production run for large quantities or a specific stock item, which includes nonstandard fabric, production or timelines can vary and will be based on the factories productions run and schedules.
  • Time2Trade (PTY) Ltd will be directly involved but is not responsible for any production timelines delays, outside of its control.
  • Time2Trade (PTY) Ltd will endeavor to meet the agreed timeline for delivery.
  • Details of your order should be checked by yourself and confirmed as correct when your order is placed and signed by you (We do not hold ourselves responsible for any incorrect orders placed.)

PAYMENTS

  • Time2Trade (PTY) Ltd operates on a pre-payment system which allows us to offer competitive pricing.
  • Stock items ordered requires full payment up front.
  • In the case of no stock items Time2Trade (PTY) Ltd will require a 80% deposit prior to production run as well as stock reservation.
  • Time2Trade (PTY) Ltd cannot guarantee a competitive price in this case as pre-payment on large productions runs is required by the factories and or suppliers.
  • The full balance is due prior to delivery or collection.
  • Date of full payment may affect factory production times and the timelines which are quoted by Time2Trade (PTY) Ltd.
  • All delivery charges must be paid in full at the time of payment made for the order.
  • If you accept the quotation from Time2Trade (PTY) Ltd the recommended method of payment is by EFT, directly into our bank account. Card facilities is also available at the showroom.
  • All payments including all EFT need to reflect in the bank account of Time2Trade (PTY) Ltd before any order is released or placed for delivery or collection.
  • Time2Trade (PTY) Ltd does not accept cash payments or cash deposits.
  • For urgent orders that are paid via EFT please use the “pay and clear” service offered by most banks. This ensures that the payment is processed immediately in real time.
  • For urgent orders, payment can be made against the quotation document, and we will send you your invoice after payment or once goods are ready for delivery.

ACCEPTANCE OF ORDER

  • Your order/payment becomes binding as soon as we have accepted it. Once your order has been accepted, we reserve the right to cancel an order in
    circumstances which are beyond our reasonable control. Full credit will be given to the customer.

ERRORS

  • Every effort is made to ensure the information provided is correct. Time2Trade (PTY) Ltd cannot be held responsible for any form of misprint or defect.

COLOUR DESCRIPTIONS & UNIQUE FEATURES:

  • While every effort is made to ensure that the product you buy, corresponds as closely to the sample shown on the web site or on Showroom floor, there might be a chance that they are not identical.
  • We regret that no responsibility can be accepted for colour variations.

SHADES AND COLOURS OF STANDARD WOOD/SEATING OPTIONS

  • The standard colours of fabric/wood/seating products are guaranteed per production run. Non-standard colours of wooden/seating products cannot be
    guaranteed unless on the same factory production line.
  • Non-standard colours of seating/wood products cannot be guaranteed unless on the same factory production line.

DEFECTIVE PRODUCTS

  • In the unlikely event of a defective product, please bring this under the attention on the assembly team while they are on site. If defect is detected after
    Customer have checked the goods with the assembly team leader, and signed the Delivery note, the responsibility to return the item to Time2Trade will fall on the customer. Please contact Time2Trade (PTY) Ltd within 7 hours of receiving the product as we will always honour all guarantees on items as stated on your quote.
  • Non-guaranteed items can still be fixed or altered by the Time2Trade team if needed.
  • Please discontinue the use of this product if you have identified a problem.
  • Defective products once received from the customer will be returned to the supplier and the replacement/repair thereof will be at the discretion of the
    supplier or factory.
  • Nothing in these terms and conditions affects your statutory rights in the unlikely event that the goods are defective.
  • Time2Trade (PTY) Ltd will ensure exchange or repair of like for like product.
  • The returning of the product to Time2Trade is not the responsibility of Time2Trade (PTY) Ltd and any costs incurred is for your account.
  • Time2Trade (PTY) Ltd is not responsible for any products that is subjected to customers abuse or the incorrect use of product outside of the manufacturer’s recommendations.

CHANGES IN ORDERS

  • Should you need to amend an order within 24 hours Time2Trade will assist in the process however lead times and price may be affected.
  • Products made to order cannot be cancelled or returned unless defective.
  • Should you delay payment for any reason Time2Trade cannot guarantee dates or delivery of your order.

DEFINITIONS

  • ‘Made to customer specification – product altered or made to your specifications.
  • ‘Product’- goods, sold by Time2Trade.
  • ‘You’ – means one of our customers.
  • ‘We’, ‘Us’, ‘Our’ – means Time2Trade (PTY) Ltd

 

Customer Privacy policy POPIA Act

  1. Who we are

Time2Trade (PTY) Ltd, is a business in the Import/Export and Procurement industry.

  1. The purpose of the notice

This Privacy Policy governs the manner, in which we treat your personal information, collected electronically when you use our digital platforms to apply online for certain products and services, you contact us electronically or you register for one of the services we offer on our digital platforms. The purpose of this Notice is to inform Time2Trade (PTY) Ltd customers about the type of personal information the company collects, and the ways in which it is collected, shared, protected, used and stored.

We respect your privacy and your personal information, and for this reason we will take all reasonable measures, in accordance with this Policy, to protect your personal information to keep it confidential, even when you are no longer a member.

We will maintain the confidentiality of your personal information and comply with the Protection of Personal Information, Act 4 of 2013 (POPIA) when processing your personal information.

We briefly outline the principles below:

  • We will only collect, disclose, collate, process and store (use) your personal information with your express consent, unless we are legally required to do so, and will only use such information for the lawful purpose for which it is required.

We will disclose, in writing, the specific purpose for which we use, request, and store your personal information. We will also keep a record of that personal information and the specific purpose for which we collect it.

By accepting the Privacy Policy, you agree to us collecting and processing your personal information within our own business and any related sister company owned and managed by the same members or directors. 

  1. Information disclosure

3.1 What is personal information?

Personal information refers to any information that identifies you or specifically relates to you. Personal information includes, but is not limited to, the following information about you:

  • Your marital status (like married, single, divorced), your national origin, your age, your language, birth, education.
  • Your financial information, which may include your financial history (like your income or your buying, investing, and banking behaviour based on, amongst others, account transactions).
  • Your identifying number (like an account number, identity number or passport number).
  • Your email address, location information, physical address (like residential address, work address or your physical location), and telephone number (including your cellular number, home landline or office work number).
  • Your online identifiers such as social media profiles.
  • Your biometric information (like fingerprints, signature or voice).
  • Your race and gender.
  • Your physical health, mental health, wellbeing, disability, religion, belief, conscience, culture.
  • Your medical history (like your HIV/AIDS status and any medical history disclosed or obtained), criminal history, employment history.
  • Your personal views, preferences and opinions.
  • Your confidential correspondence; and
  • Another’s views or opinions about you and your name also constitute your personal information.

 

3.2   What is special personal information

Special personal information is personal information about the following:

  • Your religious and your philosophical beliefs (for example where you enter a competition, and you are requested to express your philosophical view);
  • Your race (for example where you apply for a product or service where the statistical information must be recorded).
  • Your ethnic origin.
  • Your trade union membership.
  • Your political beliefs.
  • Your biometric information (for example to verify your identity); and
  • Your criminal behaviour and alleged commission of an offence (for example to prevent money laundering as required by law or when you apply for employment or enter into a relationship with us).

 

3.3 What type of personal information does Time2Trade (PTY) Ltd collect?

Personal information collected by us, can include, but is not limited to, a data subject’s name, contact, birth date, identity number, gender, employment details, marital, family, bank account,

When personal information is collected, we will indicate the purpose for the collection and whether the information required is compulsory or voluntary.

3.4 How do we collect personal information?

The company collects information either directly from the data subject, the employer or through financial services intermediaries. The source from which personal information was obtained, if not directly from the data subject, will be disclosed.

3.5 When will we process your personal information?

We will only process your personal information for lawful purposes related to our business if the following circumstances apply:

  • You have consented thereto.
  • A person legally authorised by you, the law or a court, has consented thereto.
  • It is necessary to conclude or perform under a contract we have with you.
  • The law requires or permits it.
  • It is required to protect or pursue your legitimate interest, ours or that of a third party; and
  • You are a child, and a competent person (such as a parent or guardian) has consented thereto on your behalf.

 

3.6 When will we process your special personal information?

We may process your special personal information under the following circumstances:

  • If you have consented to the processing thereof.
  • If the processing is needed to create, use or protect a right or obligation in law.
  • If the processing is for statistical or research purposes.
  • If the special personal information was made public by you.
  • If the processing is required by law; and
  • If racial information is processed and the processing is required to identify you.

 

3.7 Reasons for processing your personal information

We will process your personal information for any of the following reasons:

  • To process payment instruments (such as a cheque) and payment instructions (such as a debit order or a stop order deduction).
  • To create manufacture and print payment instruments (such as a cheque) and payment devices (such as a debit card);
  • To open, manage and maintain your accounts, contracts, agreements or relationship with us.
  • To enable us to deliver goods, documents or notices to you.
  • For security and identity verification, and to check the accuracy of your personal information.
  • To communicate with you and carry out your instructions and requests.
  • For any other related purposes.

 

3.8 Processing the information of a child

We take the privacy of children very seriously. Children under the age of 18 years should obtain their guardian’s consent before providing or submitting any personal information about themselves on our website.

We will not require children under this age to provide any personal information other than that which is reasonably necessary to use the website.

If we determine that a user is under the age of 18, we will not use or maintain his or her personal information without the guardian’s consent.

3.9 Obtaining personal information about customers

We collect information about you in the following ways:

  • Directly from you.
  • Based on your use of our products, services, or service channels (such as our websites and applications).
  • Based on how you engage or interact with us, such as on social media, and through emails, letters, telephone calls, and surveys.

If the law requires us to do so, we will ask for your consent before collecting personal information about you from third parties. The third parties from whom we may collect your personal information include, but are not limited to, the following:

  • Your spouse, dependants, partners, employer, joint applicant or account holder and other similar sources.
  • Attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements.
  • Payment processing service providers, merchants, banks, and other persons that assist with the processing of your payment instructions
  • Insurers, brokers, other financial institutions, or other organisations.
  • Law enforcement and fraud prevention agencies, and other persons tasked with the prevention and prosecution of crime.
  • Regulatory authorities, industry ombudsmen, government departments, and local and international tax authorities.
  • Credit bureaux.
  • Trustees, executors, or curators appointed by a court of law.
  • Cheque verification service providers.
  • Our service providers, agents, and sub-contractors such as couriers and other persons we use to offer and provide products and services to you.
  • Courts of law or tribunals.
  • Suppliers in the delivery of our wallet and payment services.
  • Marketing list providers; and
  • Digital data transformation or aggregation services which you have authorised to collect activity, health or other digital data streams and share with us.

 

3.10   Processing information about persons related to a juristic person

If you are a juristic person, such as a company or close corporation, we may collect and use personal information related to the juristic person’s directors, officers, employees, beneficial owners, partners, shareholders, members, authorised signatories, representatives, agents, payers, payees, customers, guarantors, spouses of guarantors, sureties, spouses of sureties, other security providers and other persons related to the juristic person.

If you provide the personal information of a related person to us, you warrant that the related person is aware that you are sharing their personal information with us, and that the related person has consented thereto.

We will process the personal information of related persons as stated in this Privacy Policy, thus references to “you” or “your” in this Privacy Policy will include related persons with the necessary amendments.

3.11   Direct marketing

If you consent, we may use your personal or other information to tell you about products, services and special offers. We will use your personal information to market our products and services to you.

  • We will do this in person, by post, by telephone, or electronic channels such as SMS, email, and other digital channels.
  • In all cases, you can tell us to stop sending marketing communications to you at any time.
  1. Use of location services

We use location services for specific products and services through our websites and applications. The location services will only be switched on with the prior consent of the user. The use of location services is set out in the purpose of collection of data.

  1. Confidentiality and security

5.1 Routine precautions

Time2Trade (PTY) Ltd endeavours to protect your personal information.

Personal information refers to information that identifies or relates specifically to you, which for example include:

  • Your name
  • Age
  • Gender
  • Identity number
  • Your assets and liabilities
  • Your income
  • Your employment details
  • Payment records
  • Your contact details
  • Your marital status
  • Family information
  • Bank account information
  • Your policy information
  •  

Any information about what you buy, where you shop, where you bank, how you invest, your health behaviour, your health transactions and all related information will also be regarded as personal information.

In short, any information that we know about you will be regarded as your personal information.

  1. Your personal information

6.1 Securing personal information

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. The company will store all the personal information in secured environments, for example on secured servers in a protected data centre.

6.2 How you can review and correct your personal information

You can request to review your personal information contained in our records at any time to correct or update the information. If the purpose for which your personal information was requested initially does not exist anymore, for example you no longer have a contract with us, you may request information held by the company to be removed. However, we can decline your request to delete the information from our records if other legislation requires the continued retention thereof or if it has been de-identified.

6.3 How we use cookies

Time2Trade (PTY) Ltd uses and stores cookies, pixels, and other technologies (collectively, cookies) to recognise your browser or device and provide you with essential features and services, and for additional purposes, including:

  • Recognising you when you sign-in to use our services. This allows us to provide you with product recommendations, display personalised content, and recognises you as a registered member.
  • Conducting research and diagnostics to improve our content, products, and services.
  • Preventing fraudulent activity.
  • Improving security; and
  • Reporting. This allows us to measure and analyse the performance of our services.

You can manage browser cookies through your browser settings. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire.

You agree that we will be entitled to send cookies from this website to your computer. We use the word cookie to refer to information that is sent from this website to your hard drive, where it is saved. It contains information to personalise your experience on this website. In this way, the next time you use this website we will know who you are and that you have visited this website before.

6.4 Third parties

We do not exercise control over affiliate parties’ privacy policies (personal information and third parties). Because we are not responsible for any representations, information, warranties, or content on any website of an affiliate party (including websites linked to this website or websites facilitated by us), we do not exercise control over affiliate parties’ privacy policies, and you should refer to the privacy policy of any such affiliate party to see how such party protects your privacy.

6.5 Sharing your information

Time2Trade (PTY) Ltd   will only share your personal information with third parties if you have consented to such disclosure. If consent has been obtained, the company may share your personal information with persons or organisations within and outside of the business.

Where we disclose personal information to intermediaries, other financial institutions, insurers or any other third parties, the third parties will be obliged to use that personal information only for the reasons and purposes it was disclosed for. We may be obliged to disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, or for the purposes of protecting the interest of its members, for example, fraud prevention or to give effect to an agreement.

Your privacy is important to us. We will therefore not sell, rent, or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent.

We may disclose your personal information to the following third parties:

  • Selected third parties to provide us with services, including companies that provide us with technical support and assistance in respect of the website, companies that provide back-office services, companies that provide hosting services or, that track the website’s activities and analytics, and companies engaged to market and distribute our products or services and conduct research on our behalf.
  • Professional advisers, judicial, regulatory and law enforcement bodies.
  • A third party that acquires all or part of our assets or shares, or that succeeds us in carrying on all or a part of our business, whether by merger, acquisition, re-organisation or otherwise.
  • In order for us to ensure that we meet your needs, we may collect and analyse your personal information and combine all the information that we have about you to compile a profile of you for us to personalise and tailor our services to meet your specific needs; and
  • Once we have collected and analysed your personal information, we may send you promotional material or details which we think may be of interest to you. If any of this promotional information relates to products, promotions, news, or services of an affiliate party, and if you indicate that you would like more details, we may inform the affiliate party to contact you directly. We will, however, only inform an affiliate party to contact you directly if you have indicated that you agree.

If at any stage, after you have given us your consent, you no longer wish for us to use or share your personal information with an affiliate party, you may withdraw your consent at any stage. By choosing to withdraw your consent to affiliated third parties there may be an impact on our offering to you, and it will be explained to you on your request to withdraw your consent.  

6.6 Cross border sharing

We will only transfer your personal information to third parties in another country under one or more of the following circumstances:

  • Where your personal information will be adequately protected under the other country’s laws or an agreement with the third-party recipient.
  • Where the transfer is necessary to enter into, or perform, under a contract with you or a contract with a third party that is in your interest.
  • Where you have consented to the transfer.
  • Where it is not reasonably practical to obtain your consent, and the transfer is in your interest.

This transfer will happen within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country, or if the other country’s laws provide better protection, the other country’s laws would be agreed to and applied.

An example of us transferring your personal information to another country would be when you make payments if you purchase goods or services in a foreign country.

  1. Changes to privacy policy

7.1 Perusing amendments to the policy and our right to amend this Privacy Policy

We reserve the right, in our sole discretion to amend (including without limitation, by the addition of new terms and conditions) this Privacy Policy from time to time. You agree to review the Privacy Policy whenever you visit this website for any such amendments. Save as expressly provided to the contrary in this Privacy Policy, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof.

7.2 Which laws apply?

This Privacy Policy will be governed by and construed and interpreted in accordance with the laws of South Africa. To the extent that a court has jurisdiction over any dispute which may arise out of or in connection with this Privacy Policy, we both submit to the jurisdiction of the South African courts.

  1. Questions regarding Time2Trade (PTY) Ltd Privacy Policy

If you have any questions about this notice or our treatment of your personal information, send an email to enquiries@time2trade360.com

 

 

Payment options accepted

Payment may be made via EFT, Visa, and MasterCard.

 

Card acquiring and security

Card transactions will be acquired for Time2Trade (PTY) Ltd via Pay Fast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

 

Customer details separate from card details

Customer details will be stored by Time2Trade (PTY) Ltd separately from card details which are entered by the client on Pay Fast secure site. For more detail on Pay Fast refer to www.paygate.co.za.

 

 

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR) or United States Dollar (USD).

 

Responsibility

Time2Trade (PTY) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

Country of domicile

This website is governed by the laws of South Africa and Office Group chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

Variation

Time2Trade (PTY) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Company information

This website is run by Time2Trade (PTY) Ltd based in South Africa trading as Time2Trade (PTY) Ltd and with registration number 2017/367187/07.

 

Time2Trade (PTY) Ltd contact details

Company Physical Address: 17, 6th Street, Northmead, Benoni, Gauteng, 1501
Email: enquiries@time2trade360.com

Telephone: 010 476 0704

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